Frequently Asked Questions

SHIPPING & DELIVERY

How long does shipping take?
7–12 business days to the US and UK. You'll receive a tracking number via email once shipped.

Do you ship internationally?
Currently we ship to the US and UK with free shipping on all orders.

PRODUCTS

Is the grooming brush safe for all pets?
Yes! The soft silicone bristles are gentle on all coat types and skin — safe for cats and dogs of all breeds.

How does the cooling mat work?
It uses pressure-activated cooling gel technology. No electricity or refrigeration needed — just place it flat and your pet can enjoy instant cooling comfort.

Can the snuffle mat be washed?
Yes! Simply hand wash or machine wash on gentle cycle and air dry. Easy to keep clean and fresh.

RETURNS & GUARANTEE

What is the 30-Day Guarantee?
If you're not 100% satisfied, contact us within 30 days for a full refund — no questions asked.

How do I return a product?
Email us at support@petsageshop.com with your order number and reason for return. We'll guide you through the process.